For fraudulent e-mails, forward to phishing@virginmedia. Hi Travis, Since last Monday, the child/web safe has stopped again. Networking and WiFi. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. My Child Safe settings are not working correctly. . This is both logging in via web browser and mail app on her. I’m pretty sure I had it turned on in my old house and it was fine. 100). There is not much more you can do other than to wait for Virgin Media to identify what is causing Child Safe not to work for you any more given: Virgin Media and you have confirmed Child Safe is on you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. How to turn on Child Safe. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. VM will not dispatch any technicians while an area fault exists. Networking and WiFi. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. My Virgin Media App. 0 Kudos. Tried to use the radio buttons on websafe. I checked the DNS entries for NordVPN. One of the more basic fixes is to restart all your hardware, including restarting both your PC and Virgin Media Hub by switching off the router and then waiting a few minutes to turn it back on. I click on the run test on my system only to repeatedly receive the message "sorry we cannot test your system right now". Account - Mobile. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched. com). Hi, I'm following up on this same thread because, while not on mobile, I'm having exactly the same issue with web safe blocking websites with adult content while the web safe option is OFF on my account. I added it to the 'allowed websites' list, and it's working fine. on 26-08-2022 16:41. Hey @DavidCalla,. Virgin Mobile. 1 site and checking AS Name value says Virgin Media and it does. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. For customers using VPN or Handset encryption services, the above protections will not work. A little later I tried to log in to my Virginmedia account using my new email address, but it didn't like the password that I had entered. SpeedI recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. on 01-10-2022 16:28. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Networking and WiFi. Installed Web Safe on Mac. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. For Android: Settings >> Connections >> More connection settings >> Private DNS. It is showing as switched on, but nothing is being blocked. Networking and WiFi. Cheers, Reece -. My Virgin Media App. SpeedWeb Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. 1. Child safe not working. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Click Apply. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. I am sorry to hear you have been unable to make any changes to web safe. Sign in . Whilst Virgin. SpeedVirgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Unlike some posts here, I want Child Safe to work. Kain_W. I am more than happy to take a look into this for you. on 27-07-2022 14:17. I have plenty of ways of safeguarding stuff that comes in - the real frustration with virgins service is the complete radio silence when they implement updates which don’t work for about a week and you. Networking and WiFi. Stay safe online. Learn more. Then check that you are not using a VPN, and that you are using the Virgin Media DNS servers (they are 194. Set “Private DNS provider name” to: dns. 222. I advise that. I've flagged this with VM before and nothing happened. Child safe - not blocking unsuitable websites in Security matters Monday; Websafe not working in Switched On Families Monday; Child safe not working in Switched On Families Sunday; Child safe not blocking sites in Security matters Saturday; web safe not working in Switched On Families a week agoWeb Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. I’m not using private browsing (although previously it would block it on - 5429452. Manage Your Account. It'll help to protect any device that's connected. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. Staying safe online with Virgin Media Web Safe. 4. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. 6. TV on the go. virginmedia. It is showing as switched on but nothing is being blocked. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. i have looked at the forum and made amendments as suggested by turning the web safe toggles section off and they have been off for the past few days and I’m still experiencing this issue. Solved: Hi, I can't seem to turn on Web Safe. Should the issue persist post back here to have issue flagged to the forum team. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. 220. on 03-09-2022 19:15. Web safe provides ultimate protection when using the internet. 1. If you’ve. What to do if Virgin Media Web Safe isn't working. 1 for Families |. . Does the issue persist if you disable Web Safe? FYI: to turn Web Safe off use the primary account holder's authentication credential here My Virgin Media | Virgin Media and then:. I have the Virgin media hub running in Modem mode and a 3rd party router attached that is serving the WiFi to my house. I can't do this. . Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. Also check the dns settings of your vpn while you're there. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. 8. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. The filters can automatically block pages by IP addresses or by examining keywords. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Can we ask if your child safe is enabled in your Virgin Media account and that you’re not using a VPN. We hope to fix this by 8 September at 15:00. No bank or credit card details are required for the trial. ) Below are workarounds for when Child Safe & Virus does not or cannot be turned off. 2. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. Options. So you can kick back and enjoy yourself, knowing somebody’s got your. 168. 1. 9. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereCheck out our guide - How to pay my Virgin Media bill. However, it seems to have stopped since a few days ago. 0. e. Virgin Mobile. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. 8) and CloudFlare (1. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. If your Virgin Mobile is connected to your home broadband, you can browse protected. What to do?Hi, I contacted VM twice. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Welcome to the community and thanks for taking the time to post your issue on the forums. a month ago. 0 Kudos Reply. No there is not; technically not possible. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. 8. in Security matters 12-10-2023 No there is not; technically not possible. Re: Web safe settings not working. I'm a Very. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. It's the same for virus safe and child safe. 3. Learn more. SpeedTo disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Manage Your Account. If you have had past problems on the site, you need to clean up the reputation of the site by following the steps in the post above. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and support portal to get back on track. I have tried to turn off websafe but cannot reach account settings as the webpage is not working and comes up with the 'oops. Problems in the last 24 hours. Mobile Your Account. Staying safe online with Virgin Media Web Safe. To fix this you’ll need to log in to your router and change a few settings. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. As far as bypassing Virgin Media IPTV restriction, CyberGhost VPN is as good as it gets. I tried to connect with configure router to use Virgin Media DNS at 194. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. im currently using an iPhone X pro. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. . 123. 1/help for specific device where Web Safe is not working. Regards, Bashkaaa - 5395816. 100 and 194. New to Virgin Media Store Rent now. Virgin Mobile. Was working last night, woke up this morning to no internet. I can’t access the page, when I click on Websafe in settings I get to a page which says “we are doing some work on our site we will be back soon”From the device on which Web Safe appears to not be working go to is the AS Name value reported? The following example reports this value as Virgin Media. Chatter and natter. Registration is fast, simple and absolutely free so please join our community. Hi my child safe is on but no sites are getting blocked. However, it seems to have stopped since a few days ago. 5. Options. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched On Families 3 weeks ago Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. This problem has been running for over 2 months now. Child safe - not blocking unsuitable websites in Security matters Monday; Websafe not working in Switched On Families Monday; Child safe not working in Switched On Families Sunday; Child safe not blocking sites in Security matters Saturday; web safe not working in Switched On Families a week agoClick the big on/off icon to connect. Bought a new HP laptop, has windows 11. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 1. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 1. Virgin Media offers an Essential broadband package to customers who receive Universal Credit or other forms of government financial help. I'm having the exact same issue, I'd be very grateful if you could help resolve it, I've also tried on various computers, browsers, same problem. Speed Child Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Adjust the settings according to the level of protection you want. Broadband deals;Hi, Thanks for your reply, unfortunately this didn't work. In the end, the fact that Virgin Media Virus Safe is using an external vender who is incorrectly flagging websites as malware, is not transparent for him. Introducing 1. I am not using any VPN in my devices (mobile and laptops). Learn how you can change Web Safe settings to turn Child Safe off. If you go to is the AS Name reported as Virgin Media?. never-displayed Additional options Related Device or Service. 9. 168. QuickStart, set up and connections. VPNs we tested to unblock various forbidden resources. To confirm the settings update, click “Yes. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoEmail address. The results of queries to the Virgin Media DNS server gave the following results. Unless virgin is specifically blocking the IPs of your. What’s more, it’s compatible with all. How do I install Internet Security? How do I uninstall Internet Security? What are viruses and firewalls? Virgin Media Internet Security How to use Virgin Media Internet Security?. Please enter your email. Web Safe. Subscribe to this message's RSS feed. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. To turn parental controls off on Android, you need to go to the Play Store. Networking and WiFi. QuickStart, set up and connectionsVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. 4. Login in the the Virgin Media online account and try the to enable websafe. Anyway, I recently moved house (August) and kept the same package. 0 Kudos. Please enter your email. I think I’m finally talking to someone at Virgin who know what they’re doing!Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. The disaster is that i have called the customer services for. Chatter and natter. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Re: Child safe not working. Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. ct Mark as Helpful Answer. We recommend keeping Virus Safe on. Subscribe to this message's RSS feed. com 194. . Account - Mobile. 0 Kudos. on 03-11-2022 16:13. What do the colours mean? Yellow. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. Click: Settings. I activated it yesterday, & it confirms my settings. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Virgin Mobile. In order to bypass this annoying restriction, you have to launch NordVPN and connect to a non-UK server. Tuning in. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. We created Web Safe for our customers to make browsing safety a no-brainer. What to do if Virgin Media Web Safe isn't working. These tools can be installed across all devices, including mobile phones, computers and consoles. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. in Switched On Families a week ago I have realised that although the web safe setting are working on my device, they are surprisingly not working on my kids device and you are able to access restricted websites straight away. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. 1 or whatever else you like. 1. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. I have reset the hub, checked the connections and followed the help promts. Email not working. Just sign into My Virgin Media and. Open Advanced settings. Hi, I’m be recently joined virgin and am experiencing my emails not loading correctly. Thanks for your patience while we work to fix things as quick as we can. Please. FYI Web Safe only works if Virgin Media's DNS is being used. Connect to the router with a LAN cable. Browse Virgin Media Virgin Media Community. Solved: Hi, I can't seem to turn on Web Safe. Reply. Virgin Media. Same message - 5104291. So you can kick back and enjoy yourself, knowing somebody’s got your. Virgin Media Community. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. 168. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. The service status page is now working, with the following message. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks agoVirgin Media broadband is the top choice for those seeking unmatched speed, making it ideal for gamers, streaming enthusiasts, and busy households. This is a known issue and our teams are working on a fix. Stay safe online. I was offered a new contract, which gave me 10x the data, for the same price if I stayed. Tuning in. Hi . icon on the upper-left edge of your screen. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. 1. £8p/m extra or included with Gig1 or Volt. Security matters. I just got a URL from the IT team for the VPN. As a Virgin Media broadband customer, you can set-up our Web Safe security service free of charge, which works with any device connected to your home network to. Customers that wanted to use office VPN struggled to have Child Safe disabled, equal numbers of parents with young kids were unable to get Child Safe enabled or modified to. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. everything is up to date. Hey @DavidCalla,. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. To confirm Web Safe is working try going to by default access to VPN sites should be blocked. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). Once logged in, select ‘My apps’ tab’. Yes, you are right, technically Virgin Media could apply any "other" traffic management. While I was thinking to call again, suddenly it worked the next day morning. . Are you able to visit -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. - 5388473. net, according to broadband news site ISPreview. Networking and WiFi. 05-04-2023 16:59 - edited 05-04-2023 16:59. 1). Parental Controls and select the setting to “off” to disable parental controls. Cables all ok. Having problems with Websafe again. Thanks for taking the time to contact us via the Community. ”. I can not get websafe/child safe to work on any device. 8. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. 220. Account - Cable. please help. Glad to hear that you spoke with our team to look to get this resolved for you @MRSH. Andrew_M2. Click: Web Safe. What value is shown for AS Name when you visit If it is not Virgin Media then you need to look at why your network's / device's DNS is different. Here you’ll find all the help you need for Virgin Media related problems and issues. I just got a URL from the IT team for the VPN. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. Child Safe set to On but not blocking any websites, this used to be working but isn't anymore. Child safe not working. Child safe - not blocking unsuitable websites in Security matters a week ago; Latest Phishing News 02/07/2023 in Security matters 2 weeks ago; Websafe not blocking websites (after I mapped google domains to force SafeSearch) in Switched On Families 3 weeks ago; Re: Can’t deactivate websafe and websites are being blocked in Security. Forum; Apps. com, @ntlworld. . VIRGIN MEDIA has announced a new bonus for full fibre and telly customers which should keep their smartphones, tablets, laptops and desktop PCs safe from attack. Forum; Apps. 1. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. 1. I'm a Very Insightful Person , I'm here to share knowledge, I don't work for Virgin Media. VodafoneChild safe issues, Virgin Media customer service is appalling in Security matters yesterday; Child safe not activating in Switched On Families Saturday; Cannot Turn Off Websafe and Child Safe in Security matters Friday; Child Safe not working in Security matters Wednesday; Parental controls - can't block specific website in Switched On. Virgin Media Business sees working with Zscaler as a way to enhance its SD-WAN, hybrid cloud and cloud security suite by offering a world-leading service that encompasses a SASE framework with. Hi, I am having the same issue on my directly connected PC, but works on devices connecting via wifi. At least 30Mbps download speeds in every room or £100 one-off credit. @Client62, when Web Safe blocks access to a site it does so by redirecting the request. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. None work. Please change them. See for more details. thank you for steering me in the right direction with the forum. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Manage Your Account. 1 for Families | Cloudflare. My Virgin Media App. Child safe is switched on but has stopped blocking adult sites (it used to). Thank you for the help. Try computers with Cisco’s OpenDNS using 208. Further exclusions & legal stuff apply. What is it in the private PMs that is being said and fixing the problem?!! I don’t understand why this happening. Register or sign. 168. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereWeb safe provides ultimate protection when using the internet. Web Safe only works on devices connected to your Virgin Broadband at home. Web safe provides ultimate protection when using the internet. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. for all devices. Virgin Media Mail operates several email domains, including @virginmedia. The white l. For a single one, you may be able to get an exemption. It’s important you choose a passcode that’s different to the one you use to unlock your device. See where this Helpful Answer was posted. A VPN could also be used to bypass the Child Safe adult content filters. QuickStart, set up and connections. Stay safe online. I can’t access the page, when I click on Websafe in settings I get to a page which says “we are doing some work on our site we will be back soon” When will this be fixed? From the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. That is very good since the country is not a member of any signal intelligence alliances. I deleted the forward and recreated it, and it started working again. This is my first post here as I normally find a solution to my problems or manage to work them out myself. I am trying to turn on the web safe settings but it's not working. I called customer services who want to send a third engineer on Friday. Options. Thanks, this has been tried on multiple devices, the devices aren't using any external DNS, Proxy, or VPN service. Thank you for your post and welcome to our community. By default Web Safe blocks access to VPN sites. Home Phone. Not able to access websafe_setting page (able to go to update_profile page). Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here?Just to set expectations the issues with Child Safe have persisted for over 12 months. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. So there is a list of the following possibilities: 1) Blocked IP . I'm a Very Insightful Person, I'm here to share knowledge. Options. com 9. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Virgin Phone Switchover. 50 per month. There are no guarantees that my advice will work. Change the Wi-Fi Router Channel. Virgin TV 360. TAlmontaser. Thanks for joining our help forums and for your first posts here, glad to have you on board! A warm welcome to the VM community. Security matters. Web Safe does not block all unsafe or inappropriate online content & is intended only to assist parents with keeping their family safe online.